Service Manager

2 months ago

Henderson, North Carolina, United States Quality Equipment, LLC Full time
Service Manager Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at Quality Equipment, LLC. As a Service Manager, you will be responsible for leading our Service Department in providing exceptional customer service and ensuring the efficient operation of our repair and maintenance services.

Key Responsibilities:
  • Lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction.
  • Develop, maintain, and adhere to a priority system for scheduling all service work, both customer and internal.
  • Maintain all management reports necessary to audit the performance of department and individual employees.
  • Schedule and assign jobs and work areas to technicians according to their mechanical skills and knowledge.
  • Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements.
  • Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
  • Schedule routine maintenance of company-owned vehicles.
  • Conduct self as to present a professional image of the dealership.
Requirements:
  • Previous supervisory or management experience preferred but not required.
  • Strong organizational skills and leadership abilities.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
  • Computer skills are necessary to oversee the Repair Order process.
  • Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
  • Ability to interpret department financial statements.
  • Ability to negotiate customer complaints to a satisfactory resolution.
Benefits:

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

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