Restaurant Operations Manager

2 weeks ago


Henderson, North Carolina, United States McDonald's Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our restaurant team in delivering exceptional customer service and achieving sales growth and profitability. As a General Manager, you will be responsible for running a profitable restaurant, ensuring high standards of quality, service, and cleanliness, and driving sales growth through effective marketing initiatives.

Key Responsibilities
  • Lead and motivate the store team to deliver exceptional customer service and meet shift targets
  • Oversee daily operations, including food safety, customer service, and inventory management
  • Maintain high standards of quality, service, and cleanliness in the restaurant
  • Drive sales growth and profitability by executing marketing initiatives
  • Achieve financial goals by controlling food and labor costs, managing inventory, and maximizing sales
  • Ensure compliance with brand standards, health and safety regulations, and company policies
  • Foster a positive, productive, and safe work environment for all employees
  • Train and develop employees to reach their full potential
  • Respond to customer complaints and resolve any operational issues
  • Collaborate with shift managers to improve overall restaurant performance and achieve targets
  • Manage the restaurant budget to meet business goals and targets
  • Communicate effectively with the franchisee management team to align business objectives
Requirements
  • Proven experience as a General Manager in the fast food or restaurant industry, with at least 3 years of experience as a QSR General Manager
  • Strong knowledge of QSR operations, including financial management and customer service
  • Strong leadership and interpersonal skills with excellent communication
  • Ability to handle stress and work well under pressure in a fast-paced and demanding environment
  • Passion for the franchise brand and a desire to provide a great customer experience
  • Strong organizational and problem-solving skills
  • Ability to motivate and lead a team to success
  • Ability to work flexible hours, including evenings and weekends
  • Managers must be 18 or older and complete a background check during the application process
Benefits
  • Competitive salary range $45,000 - $60,000, based on experience
  • Performance monthly bonus up to $1,200
  • 100% company-paid health insurance
  • 15-20 days paid vacation
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
  • Dental and vision coverage
  • MDLive (physician online) included in health insurance package
  • Free meals while working
  • Company cell phone
  • Employee discounts on food
  • Tuition assistance program up to $3000 per year to continue education
  • Perk program on merchandise and services outside the restaurant
  • Training and development program
  • 401(k) retirement savings plan with matching company contribution up to 4%
  • Pre-tax flexible spending accounts
  • Short- and Long-Term Disability, life and accident insurance
  • Service awards
About McDonald's

McDonald's is a dynamic and growing company that provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.



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