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Ambulatory Patient Access Representative
1 week ago
Overview: This is a contingent role that requires flexibility in working varying shifts. As a Ambulatory Patient Access Rep- Dublin CTH, you will be responsible for providing excellent customer service to patients and families by applying best practices and standard operating procedures.
">Key Responsibilities:
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient eligibility for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
Education Requirement: High School Diploma or equivalent is required, while an Associate's Degree is preferred.
Licensure/Certifications: CPR certification is required based on position and as determined by manager.
Physical Requirements: Occasional exposure to blood and/or bodily fluids, driving motor vehicles (work required), lifting/carrying 0-10 lbs, pushing/pulling 26-40 lbs, reaching above shoulder, squat/kneel. Frequent bending/twist, biohazard waste, patient equipment. Continuous audible speech, chemicals/medications, color vision, communicable diseases/pathogens, computer skills, decision making, depth perception, hand use, hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling 0-25 lbs, repetitive hand/arm use, seeing-far/near, sitting, standing, walking.
