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Store Leadership Development Program

2 months ago

Vernon Hills Illinois, United States REI (Recreational Equipment Inc.) Full time
Job Summary

We are seeking a highly motivated and experienced retail professional to join our Store Manager in Training program at REI. As a Store Manager in Training, you will be responsible for developing the skills and knowledge necessary to become a successful Store Manager. This role will provide you with the opportunity to work closely with our Store Manager and Regional Director to learn and develop the skills required to lead a team of managers and store staff.

Key Responsibilities
  • Proactively own the learning journey in becoming 'ready for role' as a Store Manager.
  • Leverage training to demonstrate proficiency in all aspects of the Store Manager role.
  • Partner closely with Store Manager and Regional Director to learn, develop skills, and proficiently execute Store Manager tasks.
  • Motivate, lead, and performance manage a team of managers and store staff to deliver REI's Member, Employee, Business, and Impact goals.
  • Perform or support the Store Manager or act in the capacity of an interim Store Manager, should they be absent, with any of the below functions:
    • Hold management team accountable to performance expectations and meeting store standards.
    • Consistently evaluate performance, provide coaching, feedback, and recognition.
    • Hold management team accountable to hiring, onboarding, training, and development plan for the store using REI's established practices.
    • Conduct quarterly review conversations and 1-on-1 meetings with all direct reports for planning, feedback, and development.
    • Communicate clearly, concisely, and proactively to team to provide clear direction and expectations.
    • Establish and maintain rapport both internally within the store and externally with others in the organization.
    • Partner with Human Resources as needed to assist staff with benefits, accommodations, and other Human Resources related needs.
    • Monitor business performance, use trends to identify strengths and opportunities, and coach managers to desired behaviors in areas of responsibility.
    • Identify trends, new strategies, and issues to increase store performance and maximize results.
    • Responsible for store's profitability, financial budgeting, payroll, and operational excellence.
    • Advocate for store needs by developing relationships with key headquarters and district support partners in order to meet the store's operational objectives and customer service standards.
    • Ensure management and store teams implement REI's Standard Operating Procedures.
    • Accountable for daily function and condition of store facilities and promptly act on or request repairs as needed. Manage facilities related relationships with appropriate vendors.
    • Ensure an engaging, inclusive, and welcoming store environment for all employees and customers.
    • Build community relationships that support business and recruiting while also advocating for equitable access to space outside.
    • Perform all other duties and tasks assigned.
Qualifications
  • Minimum 3-5 years of successful retail management experience.
  • Proven ability to understand and drive store profitability through service.
  • Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
  • Proven financial acumen to include: budgeting and forecasting sales, gross margin, inventory turns, expense control and net profit.
  • Proficiency in strategic planning and analysis.
  • Creates a welcoming, safe, mutually supportive culture of belonging where people can be themselves and do their best.