Assistant Store Manager

4 days ago


Fountain Hills, Arizona, United States Palisades Store (Ftn Hills & Palisades) Full time
Job Title: Assistant Store Manager

At Palisades Store (Ftn Hills & Palisades), we are seeking an experienced Assistant Store Manager to lead our sales floor team and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.

Key Responsibilities:

  • Develop and execute retail operations plans to achieve business objectives.
  • Monitor product levels and manage inventory to achieve bottom-line sales budget targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding solutions.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand.
  • Partner with community businesses and organizations to promote Goodwill's mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure Team Members are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure Team Members operate per company standards and procedures.
  • Travel to other Goodwill locations to assist with operations and attend training sessions.
  • Transfer to different stores as needed to support business needs.
  • Partner with support areas to drive business goals and ensure compliance with policies and regulations.
  • Build a high-performing team.
  • Responsible for performance management, staffing, compensation, and development of Team Members.
  • Drive company culture change efforts and change management processes.
  • Model Goodwill's Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements:

  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.

We offer a comprehensive Total Rewards package, including medical, dental, vision, 401(k), and paid time off. Join our team and work for a company that values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work.



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