Veterinary Client Service Coordinator

1 week ago


Holly Springs, United States Community Veterinary Partners Full time
Job Summary

We are seeking a highly motivated and skilled Veterinary Client Service Coordinator to join our team at Community Veterinary Partners. This is a full-time position with a competitive salary of $45,000 - $60,000 per year, depending on experience.

About the Role

The Veterinary Client Service Coordinator will be responsible for providing exceptional customer service to internal and external clients, utilizing excellent knowledge of company policies and protocols. The ideal candidate will possess strong communication skills, be professional, ethical, and friendly at all times.

Key Responsibilities
  • Provide exceptional customer service and respond to inquiries from clients, referring veterinarians and others.
  • Process client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out.
  • Maintain appointment schedules, client and patient records, and document communications using the hospital computer system.
  • Identify and work compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients.
  • Check clients out and process client payments, as well as answer phones and manage a multi-line phone system.
Requirements
  • High school diploma or equivalent required; 2 years of related experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic medical skills and ability to learn new procedures.
What We Offer
  • A comprehensive benefits package, including health, vision, and dental insurance.
  • Short-term and long-term disability coverage.
  • Critical Illness and Accident insurance.
  • Legal and ID Shield protection.
  • Life Insurance.
  • Paid Parental Leave.


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