Veterinary Operations Director

4 days ago

Sandy Springs, United States Animal Emergency Center of Sandy Springs Full time
Job Summary:

We are seeking an experienced and dynamic Veterinary Operations Director to lead our emergency and specialty veterinary hospital in Sandy Springs, GA.

About Us:

The Animal Emergency Center of Sandy Springs is dedicated to providing exceptional care to pets in need of emergency care, specialty services, and ongoing treatment. Our hospital prides itself on a culture of collaboration and high morale.

Key Responsibilities:
  • Hospital Operations Management:
    • Oversee the day-to-day operations of the hospital, ensuring efficiency, quality patient care, and adherence to veterinary best practices.
    • Manage hospital workflow, ensuring seamless coordination between emergency, specialty, and support teams.
    • Maintain compliance with veterinary regulations, hospital protocols, and industry standards.
  • Team Leadership & Engagement:
    • Lead, support, and motivate a team of veterinary professionals, including emergency veterinarians, specialists, technicians, and support staff.
    • Develop and maintain a positive, collaborative hospital culture that prioritizes staff well-being, communication, and engagement.
    • Conduct regular staff meetings, training sessions, and performance evaluations to ensure high morale and professional growth.
  • Financial Management & Budgeting:
    • Manage the hospital's budget, including tracking and reporting on revenue, expenses, and profit & loss (P&L) statements.
    • Monitor key financial metrics and make data-driven decisions to meet financial goals.
    • Collaborate with leadership to set pricing structures and oversee accurate billing and collections.
  • Human Resources & Staffing:
    • Oversee staffing needs, including recruitment, training, and retention of veterinary professionals.
    • Ensure adequate coverage for emergency shifts, specialty services, and peak hours.
    • Handle employee relations, conduct performance reviews, and support staff development.
  • Client Relations & Service:
    • Ensure a patient-centered approach with exceptional client service and communication.
    • Oversee client inquiries, appointment scheduling, and medical records, ensuring seamless communication between clients, clinical staff, and specialists.
    • Address client concerns promptly, ensuring that every pet owner has a positive experience from admission to discharge.
  • Compliance & Quality Assurance:
    • Ensure compliance with all local, state, and federal veterinary regulations and licensing requirements.
    • Implement quality assurance processes to monitor and maintain the standard of care, patient safety, and treatment efficacy.
    • Maintain accurate and up-to-date hospital policies and procedures in accordance with industry best practices.
  • Marketing & Outreach:
    • Develop and execute marketing strategies to promote emergency services and specialty care.
    • Build relationships with local veterinary practices, businesses, and community groups to foster referrals and grow the hospital's presence.
    • Represent the hospital at veterinary conferences, community events, and networking opportunities.
  • Emergency & Specialty Service Coordination:
    • Ensure smooth coordination between the emergency team and specialists to provide optimal patient care.
    • Develop protocols for handling critical cases and ensuring quick response times during high-pressure situations.
    • Manage after-hours care and staffing to ensure continuity of emergency services.

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