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Shift Supervisor

2 months ago

Battle Ground, Washington, United States Red Robin Full time
Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Red Robin. As a Shift Supervisor, you will be responsible for supporting restaurant operations, leading assigned day-to-day operations, and ensuring exceptional Guest satisfaction.

Key Responsibilities

  • Support Restaurant Operations

    Effectively and efficiently support restaurant operations by following best practices, ensuring Guest satisfaction, and maximizing profit.

  • Lead Assigned Day-to-Day Operations

    Support and lead assigned day-to-day operations during scheduled shifts, including guided decision making, Team Member support, Guest interactions, inspection of product quality, and restaurant cleanliness.

  • Assist with End-of-Shift Reports

    Assist in preparing end-of-shift reports, including Daily Labor, Food Control, and Daily Sales, for management review and approval.

  • Enhance Guest Experience

    Learn to positively impact revenue through direct interactions with Guests, furthering a positive Guest experience, and promptly resolving Guest concerns, as appropriate.

  • Encourage Team Member Satisfaction

    Encourage Team Member satisfaction of regulatory obligations, state and federal laws, liquor license requirements, local health and safety codes, Company safety and security policies, and meal/break period laws during assigned shifts through Team Member coaching and education.

  • Assist with Cash Handling and Payment Processing

    Assist Team Members' adherence to Company cash handling and payment processing procedures.

  • Set an Example

    Set an example for other Team Members by emulating consistent compliance with all Company standards and policies, including the Code of Conduct, Attendance, and Uniform and Appearance policy.

  • Teach Team Members to Provide World-Class Guest Experiences

    Encourage and teach Team Members to provide world-class Guest experiences.

  • Protect Company Assets

    Protect Company assets and identify for management action situations that create potential organizational risks.

Requirements

  • Age Requirement

    Must be at least 21 years of age.

  • Experience

    Minimum of 1 year full-service restaurant experience preferred.

  • Record of Maintaining High Standards

    Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and Guest satisfaction.

  • Business Maturity and Supervisory Skills

    Business maturity and an ability to effectively supervise peers.

  • Education

    High school diploma or equivalent required, some college preferred.

  • Personal Qualities

    Passion for the business and compassion for people.

  • Leadership and Interpersonal Skills

    Highly energetic, self-motivated, goal-oriented, and dependable.

  • Communication and Analytical Skills

    Good oral and written communication skills, and outstanding leadership, interpersonal, and conflict resolution skills.

  • Basic Business Math and Accounting Skills

    Basic business math and accounting skills, and strong analytical/decision-making skills.

  • Computer Literacy

    Basic personal computer literacy.

  • Reliable Transportation

    Must be able to work a flexible schedule, including opening, closing, weekends, and holidays. Reliable transportation required.

  • ServSafe Certification

    ServSafe Certified preferred.

Benefits

  • Medical, Dental, and Vision Benefits

    Medical, dental, and vision benefits for all Team Members.

  • Flexible Work Schedules

    Flexible work schedules.

  • Referral Bonuses

    Referral bonuses for bringing new members to our team.

  • 401(k) Retirement Plan

    Eligible for 401(k) retirement plan with a company match of up to 4% of pay (if qualified).

  • Free Shift Meal

    Free shift meal for Back of House Team Members.

  • Discount on Red Robin Food

    50% discount on Red Robin food and 25% for your family.

  • Opportunities for Growth

    Excellent opportunities to grow with us.