Shift Supervisor

6 months ago

Battle Ground, United States Red Robin Full time
Shift Supervisor

Shift Supervisor Range: $16.87-$20.35

Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun

Under the direct supervision of exempt management, Shift Supervisors are introduced to various management responsibilities with the potential goal of sufficient leadership growth to support promotion to a management position. Shift Supervisors receive on-the-job training for specific but isolated management tasks and shift responsibilities. To maximize the effectiveness of Shift Supervisor development, Shift Supervisors are often scheduled to work during periods that overlap with exempt management personnel. As business needs dictate and to further isolate management skills development, a Shift Supervisor may be scheduled to independently work an open or close shift.

ESSENTIAL FUNCTIONS

  • Effectively and efficiently support restaurant operations by following the best practices of the Company and Brand Equity Standards to ensure Guest satisfaction and profit maximization

  • Support and lead assigned day to day operations during scheduled shifts including guided decision making, Team Member support, Guest interactions, inspection of product quality and restaurant cleanliness

  • Assist in preparing end of shift reports including Daily Labor, Food Control and Daily Sales for management review and approval

  • Learn to positively impact revenue through direct interactions with Guests to further a positive Guest experience and promptly resolve Guest concerns, as appropriate

  • Strive to achieve 100% Guest satisfaction through legendary acts of leadership and quality

  • Encourage Team Member satisfaction of regulatory obligations, state & federal laws, liquor license requirements, local health and safety codes, Company safety and security policies, and meal/break period laws during assigned shifts through Team Member coaching and education

  • Assist Team Members’ adherence to Company cash handling and payment processing procedures

  • Set an example for other Team Members by emulating consistent compliance with all Company standards and policies including the Code of Conduct, Attendance and Uniform and Appearance policy

  • Encourage and teach Team Members to provide world class Guest experiences

  • Protect Company assets and identify for management action situations that create potential organizational risks

REQUIREMENTS

  • Must be at least 21 years of age

  • Minimum of 1 year full service restaurant experience preferred

  • Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

  • Business maturity and an ability to effectively supervise peers

  • High school diploma or equivalent required, some college preferred

  • Passion for the business and compassion for people

  • Highly-Energetic, self-motivated, goal oriented and dependable

  • Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills

  • Basic business math and accounting skills, and strong analytical/decision-making skills

  • Basic personal computer literacy

  • Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required

  • Serv Safe Certified preferred

As a Team Member at Red Robin, you’ll enjoy:

  • Medical, Dental, and Vision benefits for ALL team members

  • Flexible work schedules

  • Referral bonuses for bringing new members to our team

  • Eligible for 401(k) retirement plan with a company match of up to 4% of your pay (if qualified)

  • Free shift meal for Back of House Team Members

  • 50% discount on Red Robin food and 25% for your family

  • EXCELLENT Opportunities to grow with us

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Red Robin is an equal opportunity employer.  We love hearing from great people who share our passion for unbridled hospitality. 

Legal Disclosures

Pay Range (Base Pay):   Pay range disclosed above.

Other Types of Compensation:

Referral Bonus, Employee Stock Purchase Program (after 1+ years of service, must have 20+ hours/week).

Health Insurance:  Health, vision, dental, accident, critical illness and hospital indemnity coverage (must be 18+).

Retirement Benefits:  401k retirement plan (with company match to 4% of pay) (must be 21+, after 1+ years of service, and 1,000+ hours/year).

Paid Time Off:  0.0192 hours for each 1 hour worked (after 1+ years of service, 35+ Hours/week).

Application Window:  Red Robin accepts applications on an ongoing basis.

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