Transportation Operations Specialist

3 days ago


Phoenix, Arizona, United States Swift Transportation Full time

Job Title: Cargo Coordinator

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Swift Transportation is looking for a skilled Cargo Coordinator to join our team. In this role, you will play a vital part in ensuring the smooth operation of our logistics processes.

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Job Summary:

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The Cargo Coordinator will be responsible for managing delivery discrepancies, verifying customer billing information, and authorizing costs associated with delivery issues. You will need to possess excellent problem-solving skills, strong communication abilities, and the ability to work effectively under pressure.

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Responsibilities:

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  • Coordinate the disposition of refused products\
  • Investigate and resolve delivery discrepancies\
  • Verify customer billing information and authorize costs associated with delivery issues\
  • Communicate with customers, drivers, and internal departments to ensure timely resolution of delivery discrepancies\
  • Maintain accurate records and reports on delivery discrepancies and customer interactions\
  • Proactively identify and address potential delivery issues\
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Requirements:

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  • 1 year of experience in customer service or similar role\
  • High School Diploma or equivalent required\
  • Excellent problem-solving and communication skills\
  • Able to work effectively under pressure and meet deadlines\
  • Proficient in data entry and record-keeping software\
  • Ability to maintain confidentiality and handle sensitive information\
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Benefits:

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Swift Transportation offers a competitive salary range of $51,600 - $57,200 per year, depending on experience and location. We also provide comprehensive benefits, including medical, dental, vision, disability, and life insurance, as well as opportunities to volunteer and give back to local communities.



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