Retail Customer Service Representative

2 weeks ago


Kennewick, Washington, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless transactions.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs, and graphics, and shipping solutions.
  • Transaction Processing: Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Store Operations: Maintain a clean, safe, and organized retail store environment, adhering to company standards and procedures.
  • Team Collaboration: Work collaboratively with team members to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in retail customer service or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Working Conditions

This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced retail environment. Regular attendance and adherence to established business hours are essential.



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