Dermatology Front Desk Specialist
4 weeks ago
We are seeking a highly skilled and detail-oriented Patient Services Specialist to join our team at Newnan | Peachtree City | West Georgia Dermatology. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.
Key Responsibilities:
- Answer phones in a friendly and approachable manner
- Greet patients and family members with a smile and help them feel welcome and at ease for their appointment
- Provide courteous and respectful information about the practice and instructions to patients and visitors
- Perform registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing
- Identify and update patient demographic information
- Identify non-participating insurance plans or out-of-network plans and inform patients and physicians regarding options
- Ensure patient's lab matches their insurance plan
- Collect appropriate co-pays, co-insurance or deductibles at the time of service
- Prepare documents for optical imaging/scanning into electronic medical record
- Obtain patient signatures for consent to treat
- Assist with resolutions pertaining to patient account balances
- Maintain inventory control of paper/forms/supplies/etc at front desk area
- Copy or fax documents to other providers as needed
Requirements:
- High School Diploma or equivalent
- Prior experience in customer service and with medical systems preferred, but not required
- Outstanding communication skills, attention to detail, friendly, ability to multi-task and work in a fast-paced environment, team player
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office: 1 year (Required)
- Dermatology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
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