Customer Experience Specialist
3 hours ago
About the Role:
This is an exciting opportunity to join our team as a Customer Experience Specialist. As a key member of our dispatch team, you will be responsible for evaluating customer calls and matching the right technician to every job.
Key Responsibilities:
- Evaluate customer calls and match technicians to jobs.
- Assist with administrative tasks as needed.
- Key Sub Tasks:
- Learn the business and prioritize customer calls.
- Ensure quality customer experience by relaying accurate information to technicians.
- Record and report service calls.
- Participate in training to grow and develop as a professional.
- Update customers on technician progress.
- Reschedule customers as needed.
Desired Skills and Experience:
We are looking for someone with technical plumbing experience or familiarity with plumbing materials. If you can achieve the above and find it fun and challenging, you have the right amount of skills and experience.
What We Offer:
- Great pay - $18-19/hr.
- Medical insurance, paid training, retirement plan with a company match.
- A family-oriented work environment where you will be appreciated by your team and customers.
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