UCM Systems Engineer
3 weeks ago
About Us: Axiom Software Solutions Limited is a leading provider of innovative software solutions. We are seeking an experienced UCM Systems Engineer to join our team.
Job Summary: We are looking for a skilled engineer to manage and troubleshoot Ribbon SBCs, with a focus on delivering high-quality solutions that meet customer needs.
Responsibilities:
- Manage and troubleshoot Ribbon SBCs
- Develop basic understanding of Cisco IP telephony Network Infrastructure
- Design and implement voice protocols SIP, MGCP, H.323, SCCP, ISDN
- Analyze various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways
- Develop good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
- Write scripts / programs in at least one language (e.g. Python, Java, Perl)
- Troubleshoot collaboration solutions covering multiple products and features under
- Drive incidents towards resolution
- Identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction
Requirements:
- Excellent written and verbal communication, interpersonal and presentation skills
- Proven planning, prioritization, and organization skills
- ITIL Foundation level knowledge
Benefits:
- Competitive salary ($120,000 - $180,000 per year)
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Location: Austin, TX (Hybrid)
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