Service Representative Expert
4 days ago
As a Member Service Representative at Cascade Federal Credit Union, you will play a critical role in ensuring the satisfaction and retention of our valued members.
Job OverviewThis position involves assisting members with inquiries, requests, and problems in a friendly, respectful, courteous, and professional manner. You will contribute to member satisfaction and retention by expanding member relationships through cross-selling all available products and services. Additionally, you will provide accurate routine member transactions in accordance with Cascade Federal Credit Union's policy.
Key Responsibilities- Assist potential borrowers with completion of initial loan applications; review submitted applications for accuracy and completion, requesting additional information or detail as needed.
- Verify information and financial history provided; acquire borrowers' credit reports from major credit reporting bureaus.
- Submit applications to credit analysts or examine application and creditworthiness of potential borrowers; determine or make recommendations regarding approval or denial/modification of requested loan.
- Ensure loan agreements are completed according to policy; calculate and explain payment schedules.
- Explain different lending and credit options and bank products to potential and current clients.
- Maintain credit and lending records and files.
- Maintain a robust referral network in the local banking community with builders, real estate agents, and other related businesses.
- Provide high priority to member satisfaction; act in accordance with Cascade Federal Credit Union's expectations.
- Report to work on time, as scheduled, and abide by Cascade Federal Credit Union's Policy concerning attendance and truancy.
- SAFE Act Compliance, MLO registration, and NMLS registration.
- Assist with branch balancing and calculating end-of-day totals.
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