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Customer Service Retail Specialist

2 months ago

Albuquerque, New Mexico, United States Delek US Holdings Full time

JOB SUMMARY

The Retail Sales Associate plays a crucial role in ensuring the effective functioning of the retail environment. This position encompasses responsibilities such as managing inventory, upholding store cleanliness, delivering exceptional customer service, and processing financial transactions.
Key Responsibilities:

• Execute daily tasks to promote efficient store operations.

• Organize and replenish stock while monitoring inventory levels.

• Ensure a tidy and well-organized shopping space.

• Provide exemplary customer service and resolve any customer inquiries.

• Accurately and efficiently handle financial transactions.

All tasks will be performed in alignment with the organization's strategic goals and vision. This job description does not limit management's authority to assign or reassign duties and responsibilities as needed. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other relevant regulations.

EDUCATION AND EXPERIENCE

Equivalent combinations of education and experience may be considered in lieu of formal education requirements. Preferred: One (1) or more years of experience in a retail setting. No specific licensure or certification is required.

JOB REQUIREMENTS

Active listening skills. Ability to demonstrate ongoing value. Initiative and self-motivation. Multitasking and prioritization abilities. Commitment to operational excellence. Effective time management skills. Exhibit proper customer service and sales techniques. Adhere to company uniform policies. Understand compliance with clocking in and out on the store's computer system. Familiarity with cash register operations, including handling taxable and non-taxable items, SNAP purchases, cash control policies, safe drop procedures, and sales of lottery tickets, beer, wine, tobacco, and money orders. This job description aims to provide a comprehensive overview of the role but may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 1 DEVELOPING):

Recognizes, initiates, and adapts to organizational changes that enhance effectiveness, efficiency, safety, and ultimately business outcomes.

COLLABORATION (LEVEL 1 DEVELOPING):

Identifies connections across the organization and collaborates effectively with others to achieve shared objectives.

DECISION MAKING (LEVEL 1 DEVELOPING):

Demonstrates the ability to make informed decisions that align with organizational goals.

DRIVE FOR RESULTS (LEVEL 1 DEVELOPING):

Motivated to achieve challenging performance targets.

TEAM BUILDING (LEVEL 1 DEVELOPING):

Fosters trust, encourages openness, and provides support. As a team leader, selects and inspires a strong team.