Field Service Engineer

1 week ago

IL United States Loma Systems Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Loma Systems. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the food and pharmaceutical industries.

Key Responsibilities:
  • Travel to customer sites to perform equipment maintenance, repairs, and installations.
  • Verify that equipment is operating at peak efficiency through proper calibration and testing.
  • Commission and test equipment using certified test procedures, perform preventative maintenance, and emergency service at customer sites.
  • Accurately document and report all service-related activities, including submitting Electronic Service Reports, Calibration Reports, and Expense Reports.
  • Promote sales of additional Loma product offerings, such as service contracts, new equipment leads, spare parts kits, and more.
  • Provide timely feedback on equipment reliability and design.
  • Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
  • Exercise safe working practices and procedures at all times.
  • Conduct on-site training with customer personnel to ensure proper operation of equipment.
  • Hold meetings with customers, including scope and exit meetings.
  • Participate in the rotation of weekend on-call duties and after-hours phone support.
  • Communicate effectively with internal office support staff on technical-related issues.
Requirements:
  • High school diploma required; Associates degree from a technical school preferred.
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field.
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Professional communication skills with the ability to resolve customer issues and defuse conflict.
  • Ability to work independently with little supervision while managing difficult and high-pressure customer situations.
  • Proficient with office software applications.
  • Ability to work overtime and weekends.
Benefits:
  • Comprehensive benefits package, including medical, dental, and vision benefits.
  • Flexible Spending and Health Saver Accounts.
  • 401(k) retirement savings program.
  • Paid vacation, sick days, and holidays.
  • Wellness and fitness program.
  • Advancement opportunities.
  • Educational assistance.
  • Volunteer and matching charitable gifts programs.
  • Employee assistance program.
  • Employee discounts with ITW key suppliers.

This position is not eligible for visa sponsorship or relocation assistance.

Loma Systems is an equal opportunity employer and values diversity in the workplace.

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