Seasonal Customer Service Representative

3 weeks ago


San Jose, California, United States Bass Pro Inc Full time
Job Title: Seasonal CLUB Customer Service Outfitter

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal CLUB Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing world-class customer service, promoting the benefits of our CLUB membership, and executing account servicing and other CLUB processes.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Perform other duties as assigned.

Requirements:

  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.

Benefits:

  • Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
  • Dental, vision, and voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays and vacation.
  • Bass Pro Cares Fund.
  • And more.

Bass Pro Shops is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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