Pharmacy Care Representative
1 month ago
About the Role:
We are seeking a highly skilled and customer-focused Pharmacy Care Representative to join our team at H-E-B. As a Pharmacy Care Representative, you will play a vital role in providing exceptional customer service, working closely with Pharmacists, Pharmacy Technicians, and other team members to ensure seamless patient care.
Key Responsibilities:
- Provide superior customer service, addressing patient inquiries and concerns in a timely and professional manner.
- Work collaboratively with the Pharmacy team to ensure accurate and efficient processing of prescriptions, including receiving and verifying written prescriptions, obtaining demographic and profile-related information, and processing refill prescription numbers.
- Utilize the RXEVO system to manage prescriptions, generate prescription-related paperwork, and maintain accurate records.
- Assist with inventory management, receiving and staging OTC inventory, and ensuring accurate stocking and record-keeping.
- Comply with HIPAA regulations, TSBP rules, and H-E-B SOPs to ensure patient confidentiality and counseling on applicable prescriptions.
Requirements:
- High school diploma or equivalent required; experience in retail and pharmacy a plus.
- Strong communication and customer service skills, with the ability to work in a fast-paced environment.
- Mathematical skills, including calculating measurements, and PC skills, including MS Office and H-E-B software and programs.
- Cash-handling skills and ability to manage multiple priorities and shift focus between tasks.
- Ability to work in a team environment, with little direct supervision, and willingness to cross-train.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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