Customer Experience Representative

5 days ago


Buford, Georgia, United States Cottonwood Residential Full time
Customer Experience Specialist

Cottonwood Residential is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our community team, you will play a vital role in ensuring our residents feel at home and our prospective residents have an exceptional experience.

Key Responsibilities:
  • Provide exceptional customer service to residents and prospects, responding to inquiries and resolving issues in a timely and professional manner.
  • Ensure apartments are ready to show daily and for upcoming move-ins, maintaining a high level of quality and attention to detail.
  • Walk buildings, amenities, and vacant apartment homes to ensure they meet Cottonwood Standards, including the tour path for prospects and the welcome home experience for residents.
  • Understand pricing and information about all available apartment homes, and be able to answer questions to prospective renters.
  • Assist in planning community events and social media marketing initiatives to engage with residents and promote our community.
  • Maintain community-related communications and vendor relationships, ensuring seamless operations and resident satisfaction.
  • Begin to develop your skills and knowledge, with opportunities to grow into future management positions.

Cottonwood Residential is a leader in the apartment management industry, known for our innovative approach to customer experience. We're looking for someone who shares our passion for delivering exceptional service and creating unforgettable experiences for our residents.



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