Quality Assurance Specialist

2 weeks ago


Eatontown, New Jersey, United States Hackensack Meridian Health Full time
Overview

At Hackensack Meridian Health, our employees are the foundation of our success. We are dedicated to enhancing the lives of our patients while fostering a supportive environment for our team members.

Our culture emphasizes collaboration and connection, ensuring that our workforce is not just employees but integral parts of our mission. We are committed to continuous improvement, striving to transform healthcare and lead positive change in our communities.


We offer a comprehensive Total Rewards package for our full- and part-time benefit-eligible team members, which includes extensive health benefits, generous paid time off, travel reimbursement, and a 401(k) match along with tuition reimbursement opportunities.

Our work environment is designed to support your professional growth and fulfillment through innovative wellness programs and robust learning opportunities.

Responsibilities


The Quality Assurance Analyst plays a crucial role in identifying improvement opportunities within the DME & Infusion sectors and collaborating with department leaders to implement solutions.

This position also provides support to the Revenue Cycle Management (RCM) team with sales order confirmations and various projects.

Additionally, the analyst assists in accreditation and certification compliance, contributing to the organization's performance improvement initiatives.


Key responsibilities include:

  • Identifying improvement priorities in DME & Infusion areas, considering regulatory and accreditation requirements from agencies such as CMS and The Joint Commission.
  • Conducting sales order reviews to ensure compliance with processes and standards.
  • Monitoring quality measure trends and reporting deficiencies to Customer Service Supervisors.
  • Facilitating staff training related to quality initiatives and developing engagement methods for team members.
  • Utilizing Brightree Scorecard & Executive Dashboard features to drive improvements approved by senior leadership.
  • Tracking metrics and KPIs to demonstrate quality improvements across divisions.
  • Identifying patterns in performance data and assisting in staff education based on quality review findings.
  • Coordinating performance improvement activities and assisting with sales order confirmations in Brightree EMR.
  • Managing equipment maintenance requests and troubleshooting calls.
  • Conducting audits of completed deliveries to ensure compliance with necessary forms.


Other duties may include assisting with various tasks as needed and demonstrating flexibility in job responsibilities.


Qualifications

Required:
- Associate's Degree with relevant experience
- Minimum of ten years in DME & IV operations
- Strong customer service skills
- Proven leadership abilities

Preferred:
- Bachelor's degree or higher
- Familiarity with Brightree and other healthcare management systems
- Experience in performance improvement initiatives
- Understanding of regulatory standards from The Joint Commission.



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