Fleet Maintenance Operations Manager

2 weeks ago

Oklahoma City, Oklahoma, United States Ryder Full time
About Ryder

Ryder is a leading provider of transportation and logistics solutions, with a commitment to excellence and a passion for innovation. As a company, we value our people and strive to create a work environment that is inclusive, supportive, and empowering.

Job Summary

We are seeking an experienced Operations Manager to join our team in Oklahoma City, OK. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our fleet maintenance facility, ensuring that our vehicles are properly maintained and that our customers receive exceptional service.

Key Responsibilities
  • Manage the execution of work analysis, vehicle planning, and scheduling to optimize labor and productivity
  • Directly involved in labor planning, evaluating incoming work, and allocating resources to meet business objectives
  • Responsible for optimizing labor at the shop, ensuring the optimal mix of straight time, O/T, and Outside Repair
  • Oversee the execution of the Automated Planning System (APS) and ensure data integrity in the Shop Management Online system
  • Provide management, training, and development of all personnel assigned, including performance management and succession planning
  • Directly responsible for customer relationship management, issue resolutions, customer satisfaction, and retention
  • Responsible for executing customer communication protocol, optimizing vehicle maintenance cycle time, and ensuring uptime
  • Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan
  • Conduct customer visits and annual reviews as required by the Customer Care Plan
  • Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long-term financial goals
  • Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  • Responsible for the optimization of net maintenance cost per unit, customer retention, and maintenance CSI through optimal execution of the Maintenance Promise
  • Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services
  • Responsible for ensuring accuracy of third-party invoices and the quality of work outsourced to vendors
  • Responsible for Payroll, Purchase Order approval, and invoice reconciliation, as well as fuel reconciliation and liquid inventories
  • Responsible for the successful execution of the customer bill-back process, warranty process, and maximizing warranty recovery
  • Ensure data integrity in the Shop Management Online system
Requirements
  • H.S. diploma/GED required
  • Associate's degree preferred
  • Bachelor's degree preferred
  • Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required
  • One (1) year to Two (2) years or more Supervisory experience required
What We Offer

Ryder offers a competitive salary, annual bonus, commission, and/or long-term incentive plan based on performance. We also offer comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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