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Senior Event Manager

2 months ago

Napa, California, United States Auberge Resorts Full time

Job Summary

Auberge Resorts is seeking a highly skilled and experienced Senior Event Manager to join our team. As a key member of our events team, you will be responsible for managing all aspects of event planning and execution, ensuring seamless and memorable experiences for our clients.

Key Responsibilities

  • Oversee and manage all aspects of corporate and social events, including banquet event orders and group resumes.
  • Lead weekly meetings to ensure accurate and timely distribution of event details.
  • Handle client budgets, communicate financial details, and manage final billing.
  • Collect client information and maintain strong communication with clients and internal departments.
  • Provide menu guidance, upsell experiences, and capture additional event revenue.
  • Be present for client interactions before, during, and after events, including site inspections, daily check-ins, and post-event debriefs.
  • Work flexible hours, including weekends, to meet client demands and support event execution.
  • Collaborate with banquet captains, reservations, front desk/rooms, and accounting to ensure accurate information and smooth operations.
  • Build relationships within the hospitality industry and with industry professionals.
  • Assist the director of events and area director of sales in achieving catering and hotel revenue goals.
  • Promote the Auberge Resorts brand through initiatives and objectives.
  • Develop and detail banquet event orders and ensure accurate post-event billing.
  • Support and mentor event managers and coordinators.
  • Attend site inspections, pre-con meetings, and pre-shift meetings.
  • Maintain service standards and ensure effective communication with all departments.
  • Troubleshoot event issues and keep leadership informed of problems.
  • Stay informed about hotel facilities and operational needs.
  • Make timely decisions balancing client needs with financial and staffing goals.
  • Plan and participate in meetings with staff and clients.
  • Provide high-quality service and maintain a professional demeanor.
  • Generate cost estimates, manage planning timelines, and coordinate with internal teams.
  • Act as a liaison between clients and hotel operations to ensure successful events.
  • Communicate costs and collect deposits, and partner with banquets and accounting for invoicing.
  • Develop and input resume details, prepare documents for meetings, and participate in weekly operations meetings.
  • Coordinate third-party vendors and oversee their load-in and strike.
  • Assist banquet managers and captains and greet clients upon arrival.
  • Schedule and manage pre-con meetings with clients and department heads.
  • Update financial reporting weekly and develop community relationships to expand sales opportunities.
  • Upsell events to clients, optimizing pricing and revenue while managing costs.
  • Maintain minimum costs and streamline staffing to meet revenue goals.
  • Manage third-party vendor partnerships and upsell opportunities.

Requirements

  • Excellent communication skills and attention to detail.
  • Ability to work under pressure with a strong sense of urgency and collaboration.
  • Knowledge of hotel layout, function space, and pricing.
  • Experience in luxury fine dining or resorts preferred.
  • High school diploma required; college education preferred.
  • At least 3 years of experience in a similar role, with a focus on event planning and/or convention services.
  • Ability to respond quickly and follow through.
  • Strong communication skills and ability to work with diverse teams.
  • Knowledge of resort functions, legal and contractual agreements.
  • Positive, result-oriented, with the ability to work flexible hours, including nights and weekends.
  • Ability to be present on-site in the hospitality industry.
  • Ability to execute special projects with minimal supervision.
  • Knowledge of local cultural establishments in the hospitality industry.
  • Experience in luxury resorts or five-star environments.
  • Familiarity with Google Suite, Delphi, and Opera preferred.