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Bakery Sales Associate

2 months ago


La Crosse, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin-based, family- and employee-owned grocery retailer that is committed to giving back to the communities we serve and providing our guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin.

Our Mission

At Festival Foods, our mission is to provide our guests with an exceptional shopping experience by offering a dynamic and creative environment where our associates can contribute to a fun and fresh assortment of bakery delights.

Job Summary

We are seeking a highly motivated and customer-focused Bakery Sales Associate to join our team. As a Bakery Sales Associate, you will be responsible for providing exceptional service to our guests, assisting them in finding the perfect bakery items, taking special orders with precision, and packaging products with care.

Key Responsibilities
  • Customer Service Excellence
    • Provide exceptional service to our guests, responding to their needs and concerns in a timely and professional manner.
    • Assist guests in locating specific bakery items and handling special requests with care.
    • Take accurate orders for cakes and other custom bakery products.
    • Answer phone calls courteously and helpfully, providing information and assistance as needed.
  • Merchandising
    • Package and price items, maintaining quality and minimizing waste.
    • Replenish bakery products to ensure availability and appealing display standards.
    • Monitor and manage stock levels, restocking products promptly to meet demand.
  • Food Safety
    • Ensure product freshness and presentation by rotating stock and removing outdated items.
    • Maintain cleanliness and organization of work areas, shelves, and the sales floor.
    • Adhere to food safety protocols and maintain accurate records.
    • Uphold Festival's quality standards, ensuring product quantity expectations are met promptly.
  • Flexibility
    • Perform other duties as needed to support the team.
  • Honor Commitments
    • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Requirements
  • Customer Focus
    • Ability to deal tactfully and effectively with guests and all personnel.
  • Communication Skills
    • Good oral and written communication skills.
  • Safety Awareness
    • Complete understanding of all safety requirements and company safety policies.
Physical Demands and Work Environment
  • The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.
  • Standing for extended periods of time (80% of time)
  • Lifting up to 50 pounds on an occasional basis (20% of time)
  • Frequently near moving machinery (50% of time)
  • Occasional exposure to extreme temperatures (20% of time)
Benefits
  • Associate Discount
    • Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay
    • Hourly associates are paid weekly, providing more frequent access to their funds.
    • Part-time store associates are paid a $1 premium per hour on Sundays and select holidays.
    • Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling
    • Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance
    • Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support
    • Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future
    • Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.