Healthcare Community Liaison

2 weeks ago

York, Pennsylvania, United States SpiriTrust Lutheran Full time
Position Overview

SpiriTrust Lutheran is dedicated to serving multiple counties in southcentral Pennsylvania, offering a range of services including residential living, assisted living, personal care, memory support, and nursing and rehabilitation services across several life plan communities. Our organization is recognized for excellence, having received accolades such as the 'Best Senior Living' award from U.S. News & World Report.

We pride ourselves on fostering a supportive and enriching work environment, rooted in our mission, values, and a culture that emphasizes respectful interactions. We are currently seeking a Full-Time Clinical Liaison focused on enhancing our outreach in York County.

Qualifications:

Preferred: A Bachelor's Degree in a relevant field; RN or LPN credentials from an accredited institution.

A valid Pennsylvania Driver's License is required.

Experience:

Prior sales experience within a healthcare context is essential.

Key Skills:

  1. Strong relationship-building and negotiation abilities.
  2. Exceptional organizational and time management skills.
  3. Detail-oriented with the capacity to manage multiple tasks concurrently.
  4. Self-motivated with the ability to think independently and exercise sound judgment.
  5. Timely responsiveness to customer inquiries.
  6. Genuine enthusiasm and compassion for the senior demographic.
  7. Professional demeanor and impeccable phone etiquette.
  8. Proficient in Microsoft Office, PowerPoint, and marketing database software.
  9. Reliable with flexible work hours.
  10. Strong oral and written communication skills, along with excellent interpersonal abilities.
  11. Ability to maintain positive and professional relationships with all stakeholders.

Core Responsibilities:

  1. Promote the SpiriTrust Hospice program to local healthcare professionals, including hospitals, medical centers, and case managers, to ensure a healthy census in skilled nursing facilities.
  2. Collaborate with the Marketing Department to enhance community awareness of hospice services through participation in local boards and community organizations.
  3. Represent SpiriTrust Hospice in various local initiatives.
  4. Act as an advocate for patients during hospitalizations.

Essential Duties:

  1. Drive revenue growth and achieve sales targets.
  2. Facilitate effective communication and negotiation both internally and externally to develop sustainable business relationships.
  3. Log daily sales activities accurately.
  4. Respond to sales inquiries promptly and effectively.
  5. Communicate new opportunities and service issues that impact community relations.
  6. Maintain and cultivate relationships with existing and prospective clients through ethical sales practices.
  7. Plan and prioritize sales activities to meet business objectives.
  8. Manage expenditures within set budgets.
  9. Engage actively in community organizations to promote the presence of SpiriTrust Hospice and build a robust referral network.
  10. Participate in all special events to enhance program visibility.
  11. Coordinate special events and open houses for professionals to raise awareness of our services.

SpiriTrust Lutheran is an Equal Opportunity Employer.

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