Business Center Operations Manager

5 days ago

Litchfield Park, Arizona, United States PNC Full time
Job Overview

PNC is seeking a highly skilled Business Center Assistant Manager to join our Retail organization in Litchfield, AZ. As a key member of our team, you will be responsible for the operational soundness of the branch and team, ensuring the maintenance of security procedures, audit controls, and compliance with regulatory guidelines.

Key Responsibilities
  • Manage service and operational aspects of a Branch & Business Center branch.
  • Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
  • Lead through influence and impact a broad range of ecosystem partners in an omni-channel environment.
  • Drive revenue and loyalty through proactive interactions with clients.
  • Influence a range of ecosystem partners in an omni-channel environment.
  • Manage, coach, and execute a proactive client experience within an omni-channel environment.
  • Provide solutions and advice to improve client financial well-being.
  • Lead effective problem resolution.
  • Foster a positive working environment that facilitates exceptional service and expanding profitable customer relationships.
  • Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
  • Consistently inspect, support, and coach the branded sales process to proactively achieve sales targets and customer loyalty.
  • Drive the employee engagement experience.
  • Responsible for acquiring and retaining talent through the training, coaching, and development of employees with a focus on bank protocol, operational processes, policies, and procedures.
  • Coach employees to achieve performance and activity expectations.
  • Lead the performance management process for direct reports.
  • Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security, and audit requirements.
  • Train and coach team members with operational/risk activities and monitor adherence to policies and procedures.
  • Exercise sound decision-making to identify and mitigate potential risk.
  • Manage operational, human capital, reputational, and business risk through adherence to established policies and procedures.
Requirements
  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
  • Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive approach, and results-oriented.
  • Competencies include branch banking services, decision-making and critical thinking, digital awareness, effective communications, managing multiple priorities, sales management, and selling.
  • Work experience typically requires 3+ years of related experience.
  • Education includes an associate's degree or equivalent experience.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.

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