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Customer Strategy Manager, Acne

2 months ago

Skillman, New Jersey, United States Kenvue Full time

About the Role:

The Senior Customer Strategy Manager is a key position within Kenvue's Customer Strategy team, responsible for driving business growth and achieving forecast, budget, and OKRs. This role requires a strategic thinker who can influence business plans, lead commercialization business planning, and coordinate efforts to drive business success.

Key Responsibilities:

  • Business Planning: Ensure execution of plans through regular communication and interaction with the customer team and in-store visits.
  • Lead Business Planning Process: Develop analytics & insights to support marketing strategy, prepare timelines & communication of the process, and conduct collaborative planning cycles with customer teams.
  • Communicate & Coordinate: Communicate & coordinate key strategies, insights, and initiatives between field and internal teams as well as gain alignment across a matrix environment to support goal achievement.
  • Develop Promotional Programs: Develop and manage promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
  • Partnerships: Partner with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.

Analytics:

  • Ensure Execution: Ensure execution of plans through regular communication and interaction with the customer teams.
  • Lead Cross-Functional Team: Lead cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translating findings to drive business performance improvement both internally & externally.
  • Influence Business Processes: Influence business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
  • Develop Trade-Related Investments: Develop and ensure the execution of all trade-related investments improve the P&L.
  • Create Assortment & Merchandising Recommendations: Create & influence assortment & merchandising recommendations.

Customer Team Engagement:

  • Coordinate Communication: Coordinate & conduct regular communication sessions between internal cross-functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
  • Support Retailer Business & New Item Reviews: Provide support and insight for retailer business & new item reviews.
  • Co-Lead Key Meetings: Co-lead key top to top customer meetings with sales teams.
  • Develop & Present Customer, Category & Brand Reviews: Develop and present customer, category and brand reviews to drive brand performance.

People/Organizational Influence:

  • Foster a Winning Attitude: Foster a winning, positive, action-oriented attitude across the Skin Health Franchise.
  • Accountability: May be assigned to 2 or less direct or non-direct reports; when people are assigned, is accountable for implementation of talent management processes and developmental coaching.

Requirements:

  • Education: Minimum of a bachelor's degree in Business, Marketing, or related field.
  • Experience: 5 years prior experience in consumer package goods.
  • Skills: Prior experience in direct customer sales, business analytics, and/or customer marketing. Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan. Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
  • Travel: Up to 25% travel required.
  • Experience Working with National Customers: Experience working with national customers.
  • Prioritization & Leadership: Ability to prioritize and to lead multiple priorities successfully. Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist.
  • Negotiation: Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships.