Financial Services Representative

5 days ago


Ontario, California, United States Pls Financial Services, Inc. Full time

Overview:

We are a leading retail provider of alternative financial services, offering convenient financial products and services to help customers manage their day-to-day financial needs.

As a Customer Service Representative, you will be the primary point-of-contact with our customers, delivering superior customer service and promoting our products and services.

Responsibilities:

  • Provide outstanding customer service to ensure repeat business
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer them to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment

Qualifications:

  • Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Salary: The approximate hourly wage range for the Customer Service Representative in California is between $16.90 and $17.75.



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