Customer Experience Associate

5 days ago


Glendale, California, United States Equinox Full time
Sales and Service
We are looking for a talented individual who can achieve assigned monthly sales goals (individual contribution to total monthly store goal). You will ensure an unparalleled customer experience for all visitors to The Shop and to Equinox. You will maintain knowledge of all club and Shop services, programs and products. Your responsibilities will include:
  • Achievement of assigned monthly sales goals
  • Ensuring an unparalleled customer experience for all visitors
  • Maintaining knowledge of all club and Shop services, programs and products

Operational Excellence
You will understand and uphold all loss prevention and inventory management policies on a consistent basis. You will ensure personal comprehension of all communication and training materials, and assist Shop MOD with timely/accurate completion of all assigned operational tasks. Your responsibilities will include:
  • Understanding and upholding all loss prevention and inventory management policies
  • Ensuring personal comprehension of all communication and training materials

Product and Presentation
You will assist Shop MOD to ensure that The Shop is reflective of the company brand standards. You will maintain excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms. Your responsibilities will include:
  • Assisting Shop MOD to ensure that The Shop is reflective of the company brand standards
  • Maintaining excellent housekeeping and organizational standards

Professional Dimension
You will build effective relationships and partnerships with fellow employees, colleagues, supervisors and clients. You will maintain working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit. Your responsibilities will include:
  • Building effective relationships and partnerships
  • Maintaining working knowledge of happenings and general standards and practices

Qualifications
To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:
  • The ability to take direction
  • Experience in a customer service business; preferably in retail
  • Hardworking and diligent, possessing both honesty and personal integrity
  • Excellent time management, organizational, problem-solving and communication skills
  • The ability to utilize new techniques and ideas
  • Availability to work a varied schedule, based on the needs of our unique retail business

Benefits
As a member of the Equinox team, you will receive competitive salary, benefits and industry-leading commission opportunities for club employees. You will also receive complimentary Club membership and perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop.

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