Part-Time Member Support Specialist

2 weeks ago


McHenry, Illinois, United States Planet Fitness Full time
Position Overview

The Member Services Representative plays a crucial role in ensuring a positive experience for all members by delivering exceptional customer service to Planet Fitness members, potential members, and visitors.

Key Responsibilities
  • Welcome members, potential members, and guests, ensuring outstanding customer service is provided at all times.
  • Manage all front desk operations, including:
    • Answering phone calls in a courteous manner and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
  • Help maintain the cleanliness and organization of the fitness center.
Qualifications
  • Previous experience in customer service is preferred.
  • Basic computer skills are required.
  • A genuine interest in fitness and health is essential.
  • Must possess a positive and energetic demeanor.
  • Punctuality and dependability are critical.
  • Exceptional interpersonal skills; able to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and resolve issues effectively.
  • Demonstrate professionalism in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Must be able to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person or over the phone is necessary.
  • Occasional lifting of up to 50 lbs. may be required.
  • Exposure to cleaning chemicals may occur during shifts.
Growth Opportunities
  • Member Services Representative ($12/Hr)
  • Overnight Shift Lead ($13/Hr)
  • Assistant Manager (Salary + Bonuses)
  • General Manager (Salary + Bonuses)
Compensation: $14.00 per hour

About Planet Fitness

At Planet Fitness, we are dedicated to enhancing lives through an accessible, high-quality fitness experience. Our success is driven by a team of enthusiastic, motivated individuals who embody our values. As one of the largest and fastest-growing franchises in the fitness industry, we are continually seeking talented individuals to help us foster a welcoming environment. With over 2,000 locations across various regions, we offer numerous opportunities for growth and development.

Our mission emphasizes that our product is a tool for transformation, inspiring and motivating our members to achieve their fitness goals. If you are passionate about making a positive impact in people's lives, we encourage you to explore opportunities with us.

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