Desktop Support Specialist

1 week ago


Nokomis, Florida, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Desktop Support Analyst to join our team at TEKsystems. This is an exciting opportunity to work as a technical support engineer providing rotational support for our clinics with hands-on technical support and training.

Key Responsibilities:

  • Monitor tickets by clinic to detect trends in technology issues and work with the SD Corporate team to implement solutions
  • Provide rotational support for clinics, traveling to designated regional clinics to support daily technical operational issues as required
  • Handle escalated tickets from the help desk related to various IT issues end users may be experiencing

Requirements:

  • 2-5 years of corporate IT support experience with proven experience documenting ticket detail to support development of knowledge-based articles
  • Strong background with Active Directory and Office 365 support
  • Excellent customer service and communication skills

What You'll Gain:

  • A competitive estimated salary of $65,000 - $85,000 per year, based on experience
  • The opportunity to work with a range of technologies including Manage Engine Desktop Central, Citrix, Imprivata, Global Protect VPN, and FreshService ticketing system
  • A dynamic and supportive work environment

About TEKsystems:

We are a leading provider of IT staffing and services, dedicated to delivering innovative solutions that meet the evolving needs of our clients and candidates.



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