Desktop Support Specialist
1 week ago
We are seeking a highly skilled Desktop Support Analyst to join our team at TEKsystems. This is an exciting opportunity to work as a technical support engineer providing rotational support for our clinics with hands-on technical support and training.
Key Responsibilities:
- Monitor tickets by clinic to detect trends in technology issues and work with the SD Corporate team to implement solutions
- Provide rotational support for clinics, traveling to designated regional clinics to support daily technical operational issues as required
- Handle escalated tickets from the help desk related to various IT issues end users may be experiencing
Requirements:
- 2-5 years of corporate IT support experience with proven experience documenting ticket detail to support development of knowledge-based articles
- Strong background with Active Directory and Office 365 support
- Excellent customer service and communication skills
What You'll Gain:
- A competitive estimated salary of $65,000 - $85,000 per year, based on experience
- The opportunity to work with a range of technologies including Manage Engine Desktop Central, Citrix, Imprivata, Global Protect VPN, and FreshService ticketing system
- A dynamic and supportive work environment
About TEKsystems:
We are a leading provider of IT staffing and services, dedicated to delivering innovative solutions that meet the evolving needs of our clients and candidates.
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