Technical Support Specialist
2 days ago
We are seeking a skilled IT professional to join our team as a Desktop Support Analyst. This is an on-site position that requires strong technical expertise and excellent customer service skills.
About the Role:
This role involves providing rotational support for our clinics, handling escalated tickets from the help desk, and traveling to designated regional clinics to resolve technical operational issues. You will work closely with the SD Corporate team to implement solutions and monitor tickets to detect trends in technology issues.
Responsibilities:
- Assist new hires with equipment installation and troubleshooting
- Understand patch and panel layouts within closets
- Work with network teams to resolve technical issues
- Provide hardware and software support
- Handle remote support requests
Requirements:
To be successful in this role, you should have 2-5 years of corporate IT support experience, proven documentation skills, and a strong background in Active Directory and Office 365 support. Excellent communication and customer service skills are essential.
Compensation:
The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience. Mileage reimbursement is provided for travel between locations.
Tools and Technologies:
You will work with Manage engine desktop central for imaging, Citrix, Imprivata, Global Protect VPN, Direct Access VPN, and Freshservice ticketing system.
About Us:
TEKsystems is a leading provider of technology services and staffing solutions. We value our employees and offer opportunities for growth and development.
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