Senior Director of Member Engagement

3 weeks ago


Madison, Wisconsin, United States BetterLife Full time
Job Summary

BetterLife is seeking a highly skilled Senior Director of Member Engagement to lead our membership engagement efforts. This role will be responsible for developing and implementing strategies to increase member satisfaction, retention, and growth. The ideal candidate will have a proven track record of creating innovative programs and events that drive engagement and loyalty.

Key Responsibilities
  • Develop and implement comprehensive member group leadership plans that align with BetterLife's mission and goals.
  • Collaborate with cross-functional teams to design and execute new opportunities for member engagement.
  • Lead and facilitate team communications with members, utilizing in-person meetings, email, and phone calls to ensure consistent and effective messaging.
  • Partner with member groups and their leaders to provide onboarding and succession planning.
  • Plan, execute, and manage member events, including internal meetings, external activities, webinars, conference calls, and other relationship-building activities.
  • Build processes and reports to capture data and measure the success of member engagement programs and benefits.
  • Support the Senior Vice President of Member Engagement with opening member groups, member group leader communications, and monthly and quarterly reporting.
Requirements
  • Master's degree in a related field or equivalent combination of education and professional work experience.
  • 5+ years of progressively responsible experience in Member Engagement, including program design and implementation, event planning, and team leadership.
  • Strong leadership skills, with a proven track record of developing and inspiring high-performing teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Proficient in the Microsoft Office Suite and ability to learn new systems.
Work Environment

This is a hybrid position with both onsite and remote work opportunities. The ideal candidate will be able to lift 15 pounds at a time and have a valid driver's license.



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