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HVAC Service Technician
2 months ago
We are seeking a skilled HVAC Service Technician to join our team at Blue Collar. As an HVAC Service Technician, you will be responsible for providing exceptional technical support to our clients, troubleshooting and diagnosing technical problems, and providing solutions to ensure that clients can effectively use and maintain their products or services.
Key Responsibilities- Provide Technical Support: Respond to client inquiries, diagnose technical issues, and provide solutions to resolve those issues.
- Troubleshoot Technical Issues: Analyze technical problems, identify the root cause, and provide solutions that resolve the issue and prevent it from recurring.
- Document Customer Interactions: Document customer interactions and technical issue resolution in our CRM system to maintain an accurate record of clients' issues and their resolution.
- Stay Up-to-Date on Industry Trends and Technologies: Continuously develop technical expertise and stay updated with the latest products and technologies by researching industry trends, attending training sessions, and obtaining certifications.
- Adhere to Company Policies and Procedures: Follow company policies and procedures related to technical support and customer service, including established processes for issue resolution and documentation of customer interactions.
- Collaborate with Team Members: Work effectively with team members to resolve technical issues and provide exceptional service by sharing knowledge and expertise, working collaboratively to solve problems, and contributing to the development of best practices and standard operating procedures.
- Escalate Issues: Identify when an issue needs to be escalated to a higher level of support and effectively communicate the nature and severity of the issue to the appropriate team members.
- Provide Product Knowledge: Have a deep understanding of the products and services offered by our organization and effectively communicate product features and benefits to clients.
- Monitor and Report on Technical Issues: Monitor technical issues to identify patterns or trends that may require additional attention and provide reports on technical issues, including the nature of the issue, the frequency of occurrence, and the effectiveness of the resolution.
- Provide Training and Support: Provide training and support to customers or internal team members by conducting training sessions, developing training materials, and providing ongoing support to ensure that users can effectively use and maintain products and services.
