Urban Place Manager

4 weeks ago

Oakland, California, United States Oakland Venue Management, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Urban Place Manager to join our team at Oakland Venue Management, Inc. As a key member of our team, you will be responsible for overseeing the maintenance and upkeep of public spaces, ensuring they are clean, safe, and welcoming for all.

Key Responsibilities
  • Caretaking and Radical Hospitality
    • Provide a visible presence in public spaces to improve their perception as safe areas;
    • Offer assistance and information to businesses and employees within the district;
    • Work to reduce crime in public spaces through engagement with residents, visitors, and employees;
    • Participate in community meetings to promote communication and collaboration on issues of mutual concern;
    • Practice radical hospitality and use resources to help those in need, especially the unsheltered;
    • Train staff to adhere to clients' stated position on homelessness.
  • Environmental Stewardship
    • Abate litter and illegal dumping in public right of way and ensure items are sorted and directed to their appropriate waste stream;
    • Collect, dispose of, and replace trash bags in trash receptacles as needed;
    • Wipe down, clean, and pressure wash trash receptacles frequently;
    • Maintain daily collection/cleaning reports and distribute them to the Program Coordinator;
    • Pressure wash the bottom of trash receptacles to remove dog urine and liquid spills;
    • Remove graffiti, stickers, and signs from buildings, trees, poles, planters, newsracks, utility boxes, or any other surfaces daily;
    • Color match and paint or remove graffiti from ground and wall surfaces as quickly as possible;
    • Provide Big Belly service, including cleaning, servicing, and maintaining units;
    • Specialize in graffiti abatement and strategic touch-up painting of trash receptacles, planters, and light poles;
    • Install benches and trash receptacles in public right of way;
    • Support clients in executing numerous projects, including abatement of hard-to-reach graffiti;
    • Provide specialized staff for post-event cleaning, onsite event maintenance, and waste sorting and hauling;
    • Conduct environmentally sound pressure washing to remove substances that cause harm in high-traffic public right of ways.
  • Groundskeeping and Maintenance
    • Provide greening and beautification services, including street median and ground planter maintenance, debris removal, soil amendment, watering, and hanging plant program management;
    • Ensure all groundskeeping and maintenance services are performed in a timely and efficient manner.
  • Zone Management, Dispatch, and Reporting
    • Receive and share information from the general public and staff to respond to requests for service;
    • Supervise district zones in conjunction with the Program Director;
    • Transport debris and supplies to cleaning sites using electric bicycles with tow-behind bike trailers.
Requirements
  • Must have the physical capacity to walk or ride a bicycle while towing up to 125 lbs of debris continuously during an eight-hour shift;
  • Must be able to work outdoors in all conditions with provided inclement weather gear;
  • Must be able to lift 50 lbs;
  • Must provide proof of COVID-19 vaccination or appropriate religious or medical exemption status;
  • Must be able to speak, read, and write the English language to create basic reports;
  • Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall District Works standards of expected professionalism;
  • Must be able and willing to correct poor performance or employee misconduct;
  • Must be dedicated to serving the community;
  • Ability to maintain clear boundaries and strict confidentiality with clients;
  • Ability to create a compassionate and empowering connection with visitors, residents, and members of the community;
  • Ability to remain calm in crisis situations, think well on one's feet, de-escalate situations, and promote positive communication;
  • Ability to work independently with minimal supervision;
  • Good listening skills, with a strong ability to be patient and compassionate with community members challenged by mental health issues;
  • Core competency to effectively relate with a culturally and racially diverse group of staff, residents, and tenants.
Benefits and Compensation
  • Positions are paid hourly, typically based on a 40-hour work week, with some part-time positions available;
  • Hourly rate: $23.50 - $29.00 ($48,880 - $60,320 annually, based on a 40-hour work week);
  • Successful 90-day performance review increase;
  • Successful 1-year performance review increase;
  • Annual performance bonus compensation up to 2.5% of base salary;
  • Eligibility for the Company's 401(k) benefit plan, including employer match of 100% of the first 3% of deferred savings and 50% of contribution between 3% to 5%;
  • Level benefits card offering full-time employees food service, mental health, wellness, educational, and lifestyle allowances to support their out-of-pocket costs at $150/monthly;
  • Merits and Awards Program (MAPS) incentive bonus program to encourage the highest levels of participation for all District Works employees;
  • Full-time employees are eligible to participate in our Health Benefits after a waiting period, with employer contribution to medical, dental, and vision plans;
  • 9 paid holidays annually, subject to change at the discretion of the Company;
  • Paid time off for personal purposes, accrued based on years of service worked (based on 40-hour work weeks);
  • Paid sick leave for personal or family illness, accrued based on one hour for every 30 hours worked, capped at 72 hours.

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