Customer Service Representative

6 days ago


Rochester, Minnesota, United States Altra Federal Credit Union Full time

We are seeking a talented Customer Service Representative to join our team at Altra Federal Credit Union. In this role, you will be the primary point of contact for our members, providing exceptional service and support in all aspects of their financial lives.

About the Role

This is a full-time position working 40 hours per week with a competitive salary range of $45,000 - $65,000 annually based on experience.

Job Description

As a Member Service Representative, you will:

  • Provide outstanding customer service to our members through phone, email, and in-person interactions
  • Answer questions and resolve issues related to accounts, loans, and other financial products
  • Process transactions, including deposits, withdrawals, and transfers
  • Assist with account openings, closings, and maintenance
  • Stay up-to-date on credit union policies, procedures, and product knowledge
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • 1-2 years of customer service experience in a financial institution or similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic math skills and accuracy with handling cash and processing transactions
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Opportunities for professional growth and development

At Altra Federal Credit Union, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity



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