Operations Supervisor

2 weeks ago

Rochester, New York, United States NABIS Full time
About Nabis

Nabis is a leading cannabis wholesale platform that empowers the world to discover cannabis by providing choice, access, and innovation. Our mission is to revolutionize the cannabis industry through technology and efficiency.

The Role

The Operations Supervisor is a critical role in ensuring the smooth daily operations of our logistics and distribution network. Reporting to the Operations Manager, this supervisor will oversee productivity, monitor team performance, and analyze effectiveness to drive efficiency and quality.

Key Responsibilities:
  • Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation.
  • Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from internal and external partners.
  • Support operational tasks on an as-needed basis, including scheduling and facilitating product testing events, and coordinating product pick-ups.
  • Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed.
  • Produce detailed, high-quality reporting of actual daily performance vs. goals.
  • Provide excellent internal and external customer service, especially when communicating with brand partners and retailers.
  • Assist in improving policies through routine communication with end users, operations management, and technical teams.
  • Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind.
Requirements:
  • Must be 21 years or older to work in the cannabis industry.
  • Cannabis experience: 2+ years of experience.
  • Customer Service: 2+ years experience.
  • Last-mile distribution and logistics: 2+ years experience.
  • Associate degree OR 2 years relevant work experience.
  • Outstanding communication and people skills.
  • Knowledge of manual and systematic warehouse movement.
  • Ability to lift 50 lbs., bend, stretch, and twist.
  • Ability to pass pre-employment background check.
  • Monday - Friday on-site work availability.
  • Ability to work occasional weekend shifts.
  • Clean driving record.
Qualifications:
  • Excellent organizational and leadership abilities.
  • Outstanding communication and people skills.
  • Collaborative problem-solving abilities.
  • Detail-oriented and highly analytical work habits.
  • Excellent time management skills.
  • Low-ego, adaptable, and high EQ.
  • Familiarity with routing-based software platforms.
  • Able to have disciplinary conversations with employees.
  • Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM).
  • Strong customer service, verbal/written communication, and interpersonal skills.
  • Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail.
  • Embodiment of Nabis Core Values.

Nabis is an Equal Opportunity Employer. We seek to create a diverse work environment and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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