Door Solutions Coordinator

3 weeks ago


Columbus, Ohio, United States DH Pace Full time
Job Title: Door Solutions Coordinator

We are seeking a highly organized and detail-oriented Door Solutions Coordinator to join our team at DH Pace Company, Inc. in Columbus, OH. As a key member of our operations team, you will be responsible for coordinating field employees, ensuring timely completion of customer jobs, and maintaining accurate records.

Key Responsibilities:
  • Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
  • Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing, and voided tickets
  • Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments
  • Assist with billing paperwork and meet customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met
  • Work with the estimating team to provide service quotes when required
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
Requirements:
  • Experience using Microsoft Office Suite
  • Experience in the door industry is a plus but not required
  • Experience in a dispatch or other high-volume administration field is a plus
  • Excellent communication skills and a focus on customer service
  • Good time management skills, be organized, and have the ability to multi-task
Why DH Pace?

At DH Pace Company, Inc., we offer a comprehensive benefits package, including medical, dental, and vision options, paid time off, paid holidays, and a 401(k) retirement plan. We are an equal opportunity employer and welcome applications from diverse candidates.


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