Business Solutions Expert
2 days ago
Job Overview
America's top financial services leader is seeking a skilled Business Systems Analyst-Tech. This role plays a vital part in the IT organization, acting as a liaison between business and technology teams to deliver technical solutions that meet user needs and drive business growth.
About the Job
This full-time position requires 1-3 years of relevant experience in business and functional requirements elicitation, documentation, and agile story writing. A strong analytical mind and ability to identify patterns are essential. Knowledge of business functional areas and systems capabilities, as well as modeling methodologies and toolsets, is also required.
Your Responsibilities
- Manage escalated support issues from level 1 support groups
- Identify support trends and reduce call volumes
- Create asset scorecards for reporting on health, support, usage, and enhancement requests
- Maintain system, usage, and support metrics to track trends
- Gather, analyze, and document user stories to recommend technology solutions
- Communicate requirement/scope issues and participate in driving them to resolution
Your Skills and Qualifications
- Bachelor's degree in Business Management, Computer Science, or similar field
- 1-3 years of relevant experience
- Demonstrated experience in business and functional requirements elicitation
- Strong analytic skills and knowledge of business functional areas
- Knowledge of modeling methodologies and toolsets
Salary Range: $70,000 - $90,000 per year, based on location and experience.
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