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Premium Event Hospitality Associate

2 months ago

College Station, Texas, United States Oak View Group Full time

Oak View Group (OVG) is seeking a dedicated and enthusiastic Premium Event Hospitality Associate to join our team at Penn State Athletics

As a key member of our hospitality staff, you will play a vital role in providing exceptional service to guests within premium suites during exciting sporting events. Your responsibilities will encompass ensuring a seamless and memorable experience for every guest, from pre-event setup to post-event cleanup.

Responsibilities:
  • Suite Preparation & Service: You'll be responsible for setting up food service areas within designated suites based on pre-orders. This includes ensuring all necessary serving ware is available and maintaining a clean and organized environment throughout the event.
  • Guest Experience: Your primary focus will be delivering exceptional customer service to suite guests. You'll anticipate their needs, respond promptly to requests, and ensure they have a positive and enjoyable experience.
  • Food & Beverage Management: You'll assist in monitoring food quality, ensuring proper handling procedures are followed, and maintaining inventory control of food and beverage items.
  • Financial Accuracy: You will contribute to the accurate closing out of event financials and ensure correct billing practices are adhered to.
  • Safety & Compliance: You'll be responsible for upholding company policies and procedures, including safety and sanitation standards. This includes adhering to all alcohol service policies and procedures.
Qualifications:
  • Excellent Communication Skills: You possess strong communication skills, enabling you to effectively interact with guests, colleagues, and management in a professional and courteous manner.
  • Teamwork & Collaboration: You thrive in a team environment and are able to work collaboratively with others to achieve shared goals.
  • Customer Service Orientation: You have a genuine passion for providing exceptional customer service and exceeding guest expectations.
  • Attention to Detail: You possess a keen eye for detail and ensure accuracy in all tasks, from food preparation to financial reporting.
  • Problem-Solving Abilities: You are able to think critically and effectively resolve issues that may arise during events.

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply