F&B Shift Lead

1 day ago

Louisville, Kentucky, United States Derby City Gaming Downtown, LLC Full time

Job Title: F&B Shift Lead

Job Summary:

We are seeking a highly motivated and experienced F&B Shift Lead to join our team at Derby City Gaming Downtown, LLC. As a key member of our Food and Beverage department, you will be responsible for ensuring seamless day-to-day operations and providing exceptional service to our guests.

Key Responsibilities:

  • Supervise and delegate duties to food & beverage team members to ensure that areas are staffed properly
  • Monitor the flow of service and addresses the needs of staff to run operations effectively
  • Ensure that cleanliness and service standards are met and upheld by team members
  • Use point-of-sales systems to take orders and close out checks as well as other restaurant equipment to ensure an efficient flow of service
  • Assist Food & Beverage leadership in improving and ensuring the accuracy of all menus (food and drink) while updating point-of-sale systems as required
  • Maximize cost-effectiveness within the department by ensuring staff compliance with guest service standards
  • Ensure guest satisfaction through constant interactions with guests and team members to develop customer loyalty and resolve conflicts
  • Perform "responsible alcohol service" concerning patron limitations and passes any/all responsible alcohol service training
  • Maintain and enforce compliance with applicable health, safety, food handling, and hygiene codes
  • Be trained in all areas of FOH (food server, beverage server, and bartender) and can perform all functions necessary and operate all equipment
  • Ability to read, write, speak and understand recipes and communicate with other Team Members.
  • Verifies that all sanitation and nutrition practices are maintained by FOH staff.
  • Monitor flow of service and needs of bar and serving staff to do their jobs effectively.
  • Provide excellent guest service to both internal and external guests.
  • Delegates duties and assign responsibilities to staff
  • Responsible for attending to escalated guest's complaints and resolving matters as expediently as possible

Requirements:

  • Must have a high school diploma or equivalent.
  • Knowledge of wines, alcohol, and basic food is preferred.
  • 6 months prior work experience is preferred.
  • Able to obtain and maintain a valid Kentucky racing license.

What We Offer:

  • Competitive pay and great benefits
  • 401k (with up to 5% company match)
  • Employee Stock Purchase Plan (15% discount)
  • Health, Dental, & Vision Insurance
  • Flexible Spending Account and Health Savings Account
  • Complimentary Short and Long-Term Disability
  • Complimentary Life Insurance
  • Paid Time Off
  • Tuition Reimbursement ($4,000 per year for undergrad, $5,000 per year for graduate)
  • A Variety of Team Member Discounts (Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts, Free Parking, and more)
  • Fun Team Member Events
  • Company-Sponsored Volunteer Opportunities
  • Team Member Recognition Program
  • Free Uniforms and Discounted Dry-Cleaning Services
  • Round-Table Lunches with General Manager
  • Promotions, additional opportunities and the chance for further professional development are also available.

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