Customer Experience Lead
3 days ago
Indie Campers is seeking an experienced Campervan Operations Supervisor to manage our depot in Kent - Seattle. This role offers a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus additional monthly variable salary based on performance and results.
About the Role
We're looking for a skilled Operations Supervisor to guarantee outstanding customer service, maintain our fleet, and resolve any issues that may arise. Key responsibilities include:
- Guarantee all incoming rentals and coordinate team activities;
- Handle customer complaints, emergencies, and local issues;
- Train, supervise, and coach your team (1-3 people);
- Prepare and clean campervans, monitor maintenance, and repair needs;
- Take care of the fleet, logistics, and ensure campervans are maintained in top condition;
- Source and establish vendor networks to assist depot operations;
- Control workforce scheduling, manage inventory, and stock.
Requirements
We're seeking a travel enthusiast with direct contact experience, preferably in Tourism, Hospitality, Retail, or Rent-a-car. Must have 1+ years of team management/lead/supervisory experience, be fluent in English, eligible to work in the US, and hold a valid driver's license. Availability to work rotating shifts, including weekends and public holidays, is required.
Benefits
As an Operations Supervisor at Indie Campers, you'll enjoy career development opportunities, continuous training, fixed schedules, a competitive compensation package, and free Road Trips.
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