Spa Attendant
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Spa Attendant to join our team at Amrit Ocean Resort & Residences. As a Spa Attendant, you will be responsible for providing exceptional service to our guests, ensuring their spa experience is nothing short of exceptional.
Responsibilities:
- Engage with guests to provide a seamless service and maintain the cleanliness of the locker rooms, pools, spa, spa lounges, fitness and integrated wellness areas.
- Provide guests with facilities and locker room orientation, offer tours and advise of facility offerings and retail options when asked.
- Work harmoniously and professionally with co-workers and supervisors, including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries.
Requirements:
- High School Diploma or equivalent preferred.
- Previous spa or health club experience preferred.
- Minimum of one year experience in customer service.
Physical Requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Conduct:
- Maintain a high standard of appearance and personal hygiene at all times as per Amrit Ocean grooming standards.
- Be always courteous to guests and other members of staff.
- Be adaptable and accountable for all actions.
Training:
- Must adhere to training as set down Spa management.
- Must attend all training courses as deemed necessary by Spa Management.
Other:
- Assist with day-to-day running of the Spa.
- Always assist all guests and other members of staff.
- Attend to guests in both the relaxation room and waiting areas.
- Assist with guest and members demonstrations and events.
- Perform any other duties deemed reasonable by Spa Management.
- Maintain a warm and friendly demeanor at all times.
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