Customer Service Representative

2 weeks ago


Columbus, Ohio, United States First Merchants Bank Full time
Job Opportunity at First Merchants Bank

First Merchants Bank is seeking a highly skilled Customer Relationship Representative (Universal Banker) to provide exceptional customer service and meet the financial needs of our clients.

The ideal candidate will have excellent communication skills, be knowledgeable about banking products, and possess the ability to work in a fast-paced environment.

About the Role

This part-time position involves providing high-quality customer service by accurately completing transactions, suggesting relevant products, and building strong relationships with customers.

Key Responsibilities:

  • Provide excellent customer service by responding to customer requests, answering inquiries, and resolving issues efficiently.
  • Contribute to the overall banking center operation by balancing cash, daily transactions, vault, and ATM, ensuring compliance with regulations and reporting requirements.
  • Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and participating in coaching sessions.
Requirements

To succeed in this role, we require:

  • A High School Diploma or Equivalent.
  • Minimum 6 months of experience selling products or services.
  • Minimum 1 year of sales, banking, and/or related experience.
  • S.A.F.E. Act Registration through the Nationwide Mortgage Licensing System (NMLS).
  • Ability to obtain Notary Public designation.
Preferred Qualifications

Prior banking experience and the ability to sell and cross-sell bank products and services are a plus.

What We Offer

At First Merchants Bank, we offer a competitive salary, bonuses, and additional benefits to support your career growth and well-being.

We are an equal opportunity employer committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and have a strong desire to grow in your career, we encourage you to apply.



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