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Aviation Ground Service Specialist

2 months ago


Sanford, Florida, United States Freeman Holdings Group Full time

Are you passionate about working in an outdoor environment where each day presents new challenges? Do you have a keen interest in the aviation sector, particularly with private aircraft? If providing exceptional customer service is your priority, and you seek a comprehensive benefits package that includes medical, dental, vision, and paid time off, then consider joining our esteemed team at Freeman Holdings Group.

The Aviation Ground Service Specialist is essential to our operations, delivering outstanding service to both crew members and passengers on the ground. This role involves fueling and positioning aircraft, assisting with baggage handling, and maintaining effective communication with customer service representatives via radio.

At Freeman Holdings Group, we celebrate our commitment to aviation and strive to provide remarkable customer experiences. We service a variety of aircraft, including private, military, and commercial jets. Our team-oriented environment embodies our philosophy of professionalism and excellence in service.

Key Responsibilities:

  1. Welcome passengers and crew upon their arrival.
  2. Collaborate with colleagues, clients, and vendors to deliver ground services for general aviation aircraft, including fueling, lavatory services, ground power, potable water, and catering.
  3. Marshal, tow, and position aircraft on the ramp and within hangars.
  4. Oversee fuel movement, ensuring quality control, proper disposal, and accurate documentation.
  5. Conduct daily inspections and maintenance of crew vehicles.
  6. Ensure ramps and operations are safe, clean, and secure.
  7. Transport passengers using a shuttle vehicle.
  8. Participate in monthly crew meetings.
  9. Engage in annual recurrent training.

Essential Competencies:

  1. Customer-focused with a naturally outgoing demeanor.
  2. Effective communication skills with customers and team members, both in person and via phone or radio.
  3. Ability to operate a motor vehicle and maintain insurability (requires a clean driving record).
  4. Proficient in computer applications, including Microsoft Office.
  5. Basic mathematical skills.
  6. Bi-lingual abilities are preferred.

Reporting Structure:
This position reports directly to the Line Service Supervisor.

Work Environment:
This role involves outdoor work in various weather conditions and direct interaction with both moving and stationary aircraft. Exposure to hazardous noise levels, chemicals, fumes, and machinery is possible.

Physical Requirements:
The physical demands for this position include, but are not limited to:

  1. Ability to lift up to 75 pounds.
  2. Potential exposure to hazardous noise levels, chemicals, fumes, and machinery.
  3. Work outdoors in all weather conditions.
  4. Tasks may require bending, lifting, walking, stooping, squatting, gripping, and climbing ladders.

Position Type and Work Hours:
This is a non-exempt position that includes shift work, requiring availability during evenings, weekends, and company holidays.

Travel:
No travel is anticipated for this role.

Qualifications:

  1. Experience in customer service within the service industry is preferred.
  2. Prior experience in aircraft ground handling is advantageous.
  3. A high school diploma is required.
  4. This is an entry-level position.
  5. Availability to work evenings, weekends, and holidays is necessary.
  6. A satisfactory driving record is required.
  7. Ability to pass a background check is mandatory.
  8. We maintain a zero-tolerance drug-free workplace, including pre-employment and random screenings.

Benefits:
We offer a comprehensive benefits package that includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We appreciate your dedication and offer performance-based bonuses.

Equal Opportunity Statement:
Freeman Holdings Group is an Equal Opportunity/Affirmative Action Employer, committed to providing opportunities for all individuals, including Protected Veterans and Disabled persons.

Additional Duties:
Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee in this position. Duties and responsibilities may change at any time without notice.

Compensation:
The starting pay for this position is $14.50 per hour, without prior experience.