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Retail Sales Associate

2 months ago

Beaverton, Oregon, United States LaCrosse Footwear Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at LaCrosse Footwear. As a brand ambassador, you will be responsible for delivering exceptional customer service, driving sales, and upholding the company's core values.

Key Responsibilities
  • Provide timely and professional greetings to customers, ensuring a positive shopping experience.
  • Offer honest and confident feedback on merchandise style and fit, building trust with customers.
  • Stay up-to-date on new product knowledge to act as an expert for customers, driving sales and loyalty.
  • Set and achieve personal sales goals while supporting team objectives.
  • Work collaboratively with colleagues to ensure each customer receives exceptional service.
  • Actively learn and demonstrate the Danner culture in all interactions, fostering a positive work environment.
  • Maintain a clean and organized store environment, including stock replenishment and display rotation.
  • Assist with backroom projects and assignments as requested, demonstrating flexibility and adaptability.
  • Track and achieve expected KPI metrics at individual and store levels, driving business growth.
Requirements
  • A natural passion for serving others and creating customer loyalty.
  • Strong customer empathy and ability to turn negativity into positive experiences.
  • Ability to quickly learn new procedures and processes, handling multiple tasks in a fast-paced environment.
  • Willingness to conduct oneself in accordance with Company's Core Values.
  • Strong organizational and follow-through skills, with excellent communication and interpersonal skills.
  • High level of ownership, dependability, and initiative, with flexible shift availability for the retail environment.
  • Ability to climb a ladder and maneuver in a tight stockroom.
Preferred Qualifications
  • 1+ years retail sales experience in a strong customer service environment.
  • High School diploma or equivalent.
  • Experience with POS systems.
  • Basic MS Excel and Outlook experience.
  • Experience fitting footwear a plus.
  • Brand knowledge of Danner a plus.
Work Environment

This role is based in a retail store setting, with 100% of work spent interacting with customers and colleagues.

Reporting Relationship

This position reports directly to the Retail Store Manager.