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Automotive Service Manager

2 months ago

Santa Ana, California, United States American Tire Depot Full time

{"h1": "Service Manager Job Description", "p": "At American Tire Depot, we are seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for meeting or exceeding performance targets by understanding and following company strategies. You will be the liaison between our guests and our service team, providing exceptional customer service and recommending, selling, and advising on services and repairs.

Key Responsibilities:

* Meet or exceed performance targets by understanding and following company strategies
* Be able to confidently recommend, sell, advise, and provide exceptional customer service to our guests
* Be the liaison between our guests and our service team
* Train to become product experts and sell tires and wheels in addition to services and repairs
* Adhere to American Tire Depot sales strategy and core values to create life-long customers

Requirements:

* Excellent communication skills to communicate effectively with our guests and our team members
* Automotive repair experience and product knowledge
* Experience working face-to-face with guests in a fast-paced environment
* Demonstrate confidence in ability to communicate, advise, recommend, and make sales
* Being detail-oriented and demonstrating an eagerness to learn and grow with the company
* Willingness to learn and be cross-trained so you can master sales as well as hands-on services and repairs
* Must have a clean driving record and a valid driver's license
* Be physically able to lift 70 lbs. and endure continuous crouching, turning, and bending

What We Offer:

* Great Manager Incentive and Commission plans
* Earning power and opportunity to master your managing, sales, and service skills
* Professional development and career progression
* Training and mentorship to help you become experts, along with the opportunity for a long-term career

Perks and Benefits:

* Competitive hourly rates, high commission earning power, potential for manager incentive bonus, $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)
* Work-life balance
* Excellent career progression opportunities
* ASE certification reimbursement
* Paid vacation and holidays
* Medical, dental, and life insurance
* Vision, voluntary life, and accident insurance available
* 401k plan with company match
* Employee discounts & perks
* Competent team members

About Us:

American Tire Depot is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV, TX, and growing fast, we strive to maintain that family feel, because that's how it all started. We keep our customers moving, and we keep our employees moving too. We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow

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