Clinical Operations Director

2 weeks ago


Buckeye, Arizona, United States AZPetVet Full time
About the Role

We are seeking a highly skilled and experienced Clinical Operations Director to join our team at AZPetVet. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our hospital, ensuring the delivery of exceptional patient care and services to our clients.

Key Responsibilities
  • Leadership and Management: Direct supervision of Associate Veterinarians and indirect supervision of hospital staff.
  • Talent Acquisition and Retention: Partner with the Hospital Owner and Talent Acquisition team to recruit and retain top veterinary talent and meet veterinarian hiring goals.
  • Performance Management: Collaborate with the Hospital Owner, Hospital Manager, HRBP, and Operations Manager to implement performance management programs to meet and exceed hospital performance goals.
  • Culture and Brand Ambassador: Communicate relevant people and culture updates to hospital staff and ensure the hospital is aligned with the strategic direction of the business. Act as a brand ambassador, exhibiting the AZPetVet core values and fostering a strong workplace culture.
  • Client Satisfaction: Ensure client satisfaction goals are met and exceeded through superior client service initiatives.
  • Operational Excellence: Partner with the Hospital Owner and operational leadership to implement new DVM and hospital workflows, policies, and procedures, leveraging operational best practices to support client focus and high-quality medicine standards.
  • Marketing and Business Development: Support marketing efforts and new client acquisition initiatives.
Requirements
  • Education and Experience: A valid Doctor of Veterinary Medicine (DVM) license in good standing and 2+ years of experience in clinical veterinary medicine.
  • Skills and Abilities: Strong verbal and written communication skills, strong leadership skills, considerable expertise in veterinary medicine, ability to review and analyze reports, excellent organizational skills, and attention to detail.


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