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Branch Relationship Banker
2 months ago
Job Summary:
BankTalent HQ is seeking a highly skilled Branch Relationship Banker to join our team at our Chino Branch. As a Branch Relationship Banker, you will be responsible for providing top-notch customer service to our clients and customers, building strong relationships, and driving sales and growth.
Key Responsibilities:
- Provide full-service banking services to new and existing customers, with a primary focus on sales and service.
- Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
- Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
- Follow up with clients as needed.
- May be responsible for performing cash transactions, opening or updating accounts, originating and closing consumer or small business loans.
- Responsible for resolving customer service issues.
- Establish and maintain strong customer relationships by providing extensive, personalized service focused on the specific needs of each banking customer.
- May be responsible for processing cash transactions and other customer service duties within the branch.
Requirements:
- High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts, or loan processing, or other directly related experience.
- Previous experience in a financial sales representative-oriented role preferred.
- Working knowledge of mathematical calculations and standard banking products, services, and transactions.
- Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
- Proven customer service, interpersonal, and communication skills, both verbal and written.
- Effective selling, cross-selling, and referral skills.
- Solid mathematical, problem-solving, and negotiation skills.
- Solid interpersonal and relationship-building skills.
- Strong attention to detail and time management.
- Proficient in basic computer skills.
Benefits:
- Medical, Dental, and Vision Insurance - START DAY ONE
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits, including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products