Customer Experience Associate

3 weeks ago


Madison, Wisconsin, United States Dave & Buster Full time
Job Overview

Dave & Buster's is a unique entertainment destination where no two days are the same. As a Customer Experience Associate, you'll play a crucial role in ensuring our guests have an unforgettable experience. You'll be part of a dynamic team that thrives on creativity and enthusiasm.


About the Job

This position requires strong communication skills to guide guests through their Midway experience. You'll be responsible for delivering exceptional customer service, managing wait times, and providing game assistance when needed.


Key Responsibilities
  • Deliver an unparalleled guest experience by offering a combination of food, drinks, and games in a welcoming environment.
  • Communicate effectively with guests, team members, and managers to ensure seamless service.
  • Provide timely and accurate service while managing wait times and responding to guest inquiries.
  • Assist guests with all requests, answer questions, and make recommendations on menu items and games.
  • Offer game assistance by promptly notifying support technicians or management as needed.

Requirements

To be successful in this role, you must be able to work in a fast-paced environment with distracting conditions. You should also be able to read and write handwritten notes, lift up to 30 pounds, and move about the facility for long periods.


Salary and Benefits

The estimated salary range for this position is $7.25 - $13.50 per hour. We offer a comprehensive benefits package, including medical, dental, vision, 401K, and free games. Our goal is to provide a favorable working relationship with all team members to foster a cooperative and harmonious work climate.



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